§ Manage the closing phase of mortgage operations and closers to ensure quality, production and service level agreement benchmarks are achieved
§ Lead the effort to control daily workflow and balance load in the department.
§ Help establish and maintain effective financing setup, closing and processing procedures supportive of the overall mortgage production & quality goals
§ Partners with Production and Operations to promote highest level of customer service and operational excellence
§ Oversee the development of checklists and work-flow for the closing department
§ Promote a culture whereas data is accurately input into the mortgage system
§ Audit Offer– ensure conditions on the file are met prior to Deed Transfer
§ Approve documentation for completeness and/or errors prior to releasing documentation to the applicant for signature
§ Assist closers to cure deficiencies by working cross functionally
§ Ensure rate locks are not expired prior to Deed Transfer
§ Coordinate closing reporting function
§ Coordinate smoothly and efficiently with all parties (Katib-al-Adl, Applicant, Seller, internal departments) to manage the closing process
§ Align process with servicing manager to ensure the facility is on boarded for activities related to post closing (i.e., payment collection, renewal, facility sale to another bank or entity).