Servicing Officer - مسؤول خدمات العملاء

Job Detail
Industry
Real Estate/Property
Functional Area:
Client Services & Customer Support
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day)‎ )
Job Location:
Riyadh, Saudi Arabia
Gender:
No Preference
Nationality:
Saudi
Career Level:
Entry Level
Education:
Bachelors
Minimum Experience:
2 Years
Work Permit:
Saudi Arabia
Apply By :
Dec 2, 2018
Posted On:
Sep 2, 2018
Job Description
  • Support the origination process and ensure customer retention and customer satisfaction levels are met in line with defined objectives

  • Handle, manage and direct customer queries and complaints

  • Maintain, update and analyse complaints register and monitor incidence frequency to make suggestions for improvement in service quality

  • Follow-up with Underwriting & Closing daily to obtain status of in-process applications and review status of with Mortgage Advisors

  • Continue follow-up of additional documentation requests from applicants and update Mortgage Advisors daily on incoming and outgoing documents


Required Skills

 Presentable & pleasant personality and mannerism
 Excellent communication and customer service skills
 At ease with computer technology and working in a paperless environment
 Ability to multi-task and work without constant direct supervisory management